Frequently Asked Questions
Everything you need to know about Vox Samples products, shipping, and technical support.
How do I receive my digital products after purchase?
Once your payment is confirmed, you will receive an instant download link via email. You can also access your purchased sample packs and plugins at any time through your Vox Samples account dashboard.
Are Vox Samples sound packs royalty-free?
Yes, all samples and loops purchased from Vox Samples are 100% royalty-free. You can use them in your commercial music productions, film scores, and advertisements without any additional fees or attribution required.
What is your return policy for digital software and samples?
Due to the nature of digital goods, we generally do not offer refunds once a product has been downloaded. However, if you experience technical issues or accidental duplicate purchases, please contact our support team within 14 days.
Will these samples work with my specific DAW?
Our samples are provided in high-quality WAV format, making them compatible with all major Digital Audio Workstations (DAWs) including FL Studio, Ableton Live, Logic Pro, Cubase, and Pro Tools.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Do you offer technical support for plugin installation?
Absolutely. If you encounter any issues installing our VST/AU plugins, you can consult our online installation guides or reach out to our technical support team for one-on-one assistance.