Returns & Refunds Policy

At Vox Samples, we strive for your complete satisfaction with our audio hardware and software products. If you are not entirely happy with your purchase, we offer a 30-day return policy for hardware and a specialized troubleshooting guarantee for digital downloads.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Prepare the Package

  Ensure hardware items are in their original packaging with all cables and manuals included; digital products must be deactivated from your workstation.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized electronics carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the return for quality assurance, your refund will be processed to your original payment method within 5-7 business days.